Cookie Policy

1. Introduction

This Cookie Policy explains how Costa Vida ("we", "us", or "our") uses cookies and similar technologies on our website costa-vida.digital (the "Service"). This policy should be read together with our Privacy Policy, which explains how we collect, use and protect your information.

By continuing to browse or use our website, you consent to our use of cookies as described in this policy. If you do not agree with our use of cookies, you should adjust your browser settings or stop using our website.

This Cookie Policy covers:

• What cookies are and how we use them
• The types of cookies we set
• Third-party cookies we allow
• How to manage and disable cookies
• How cookie settings affect your experience

2. What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies typically contain two pieces of information: a site name and unique user ID. When you visit a website again, the cookie allows the site to recognize your browser and can store user preferences and other information.

Types of Cookies by Duration:

• Session Cookies: These are temporary cookies that are erased when you close your browser. They allow our website to link your actions during a browser session.
• Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They help us recognize you as a returning visitor.

Types of Cookies by Origin:

• First-Party Cookies: Set directly by Costa Vida. We control these cookies and the data they collect.
• Third-Party Cookies: Set by other companies whose services we use on our site, such as Google Analytics or social media platforms.

3. Why We Use Cookies

Costa Vida uses cookies for several important purposes to enhance your experience with our food delivery service:

Essential Website Functionality

• Maintaining your shopping cart contents as you browse our menu
• Remembering your login status and account preferences
• Ensuring website security and preventing fraud
• Enabling core features like online ordering and payment processing

Performance and Analytics

• Understanding how visitors interact with our website
• Identifying popular menu items and services
• Analyzing website traffic and performance
• Detecting and diagnosing technical problems

Personalization and User Experience

• Remembering your delivery location for accurate pricing and availability
• Storing your dietary preferences and favorite menu items
• Customizing content based on your browsing behavior
• Providing relevant restaurant recommendations

Marketing and Advertising

• Showing you relevant advertisements about our food and services
• Measuring the effectiveness of our marketing campaigns
• Providing targeted offers and promotions
• Remarketing to visitors who have shown interest in our menu

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the basic functionality of our website and cannot be switched off. They are usually set in response to actions you make such as setting privacy preferences, logging in, or filling in forms.

4.2 Performance/Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are most popular and if visitors get error messages. This data helps us improve our website performance.

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your delivery location, dietary preferences, and customizing your user interface.

4.4 Targeting/Marketing Cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. They may be used to build a profile of your interests and show you relevant ads on other sites.

5. Third-Party Cookies

We work with several trusted third-party service providers who may set cookies on our website. These companies help us provide better service through analytics, advertising, and functionality improvements.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics cookies help us:

• Track website traffic and user behavior
• Measure the effectiveness of our marketing campaigns
• Understand which menu items are most popular
• Improve our website's performance and user experience

Privacy Policy: https://policies.google.com/privacy

Facebook Pixel

The Facebook Pixel helps us measure the effectiveness of our Facebook advertising and provide you with more relevant ads. It allows us to:

• Track conversions from Facebook ads
• Build audiences for targeted advertising
• Optimize ad delivery to people likely to be interested in our food
• Measure the return on investment of our Facebook marketing

Privacy Policy: https://www.facebook.com/privacy/policy/

Google Ads

Google Ads cookies help us show relevant advertisements to people who have visited our website and measure ad performance:

• Display targeted ads about Costa Vida on Google and partner sites
• Track which ads lead to online orders
• Optimize our advertising budget for better results
• Exclude existing customers from certain ads

Privacy Policy: https://policies.google.com/privacy

6. Cookie Duration

Different cookies have different lifespans depending on their purpose:

Session Cookies

These cookies are automatically deleted when you close your browser. They include:

• User session management (PHPSESSID)
• Security tokens for form submissions
• Temporary shopping cart states

Short-term Cookies (24 hours - 7 days)

• Google Analytics session tracking (_gid) - 24 hours
• Shopping cart persistence - 7 days
• Rate limiting cookies - 1 minute to 1 hour

Medium-term Cookies (30 days - 6 months)

• User preferences and settings - 30 days
• Recent order history - 30 days
• Delivery location memory - 90 days
• Facebook advertising cookies - 3 months
• Favorite menu items - 6 months

Long-term Cookies (1 year - 2 years)

• Google Analytics user tracking (_ga) - 2 years
• Cookie consent preferences - 1 year
• Dietary preferences and restrictions - 1 year
• User interface customizations - 1 year

7. How to Manage Cookies

You have several options for managing cookies on our website:

7.1 Our Cookie Consent Tool

When you first visit our website, you'll see a cookie banner that allows you to:

• Accept all cookies
• Reject all non-essential cookies
• Customize your cookie preferences by category

You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer or clearing your browser cookies.

7.2 Browser Settings

All modern browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

7.3 Third-Party Opt-Out Tools

You can also opt out of certain third-party cookies:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook: Facebook Ad Preferences
• Google Ads: Google Ads Settings
• Network Advertising Initiative: NAI Opt-out Tool
• Digital Advertising Alliance: DAA Opt-out Tool

8. Consequences of Disabling Cookies

While you can browse our website with cookies disabled, certain features and functionality will be affected:

Essential Functionality Affected

• Shopping Cart: Items will not stay in your cart when you navigate between pages
• Login Status: You'll need to log in repeatedly during your visit
• Order Process: Online ordering may not work properly
• Security: Protection against certain attacks may be reduced
• Preferences: Your settings will not be remembered

Features That Will Not Work

• Remembering your delivery location
• Storing dietary preferences and restrictions
• Quick reordering from your favorite items
• Personalized menu recommendations
• Customized user interface settings

Reduced Personalization

• Generic content instead of personalized recommendations
• Less relevant advertising and offers
• No memory of your past interactions with our website
• Standard interface without your customizations

Analytics Impact

Disabling analytics cookies means we cannot:

• Understand how you use our website
• Improve our services based on user behavior
• Identify and fix problems you encounter
• Measure the success of our improvements

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that lets you tell websites you don't want to be tracked. Currently, there is no universal standard for how websites should respond to DNT signals.

Our Response to DNT

Costa Vida currently does not respond to or honor DNT signals from web browsers. We continue to collect information about your website usage as described in this Cookie Policy and our Privacy Policy, regardless of any DNT signals.

However, you can still control your cookie preferences through:

• Our cookie consent tool on the website
• Your browser's cookie settings
• Third-party opt-out tools mentioned in section 7.3

Enabling DNT in Your Browser

If you wish to enable Do Not Track, here's how to do it in major browsers:

• Chrome: Settings > Privacy and security > Cookies and other site data > "Send a 'Do not track' request"
• Firefox: Settings > Privacy & Security > "Send websites a 'Do Not Track' signal"
• Safari: Preferences > Privacy > "Ask websites not to track me"
• Edge: Settings > Privacy, search, and services > "Send 'Do Not Track' requests"

10. Updates to This Policy

Costa Vida reserves the right to update this Cookie Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When We Update This Policy

We may update this Cookie Policy when:

• We add new cookies or change how we use existing cookies
• We start working with new third-party service providers
• Legal requirements change regarding cookie usage
• Industry best practices evolve
• We receive feedback from users about our cookie practices

How We Notify You of Changes

When we make significant changes to this Cookie Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Display a notice on our website homepage
• Send an email notification to registered users (if applicable)
• May require you to re-consent to our cookie usage

Reviewing Changes

We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices. Your continued use of our website after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please don't hesitate to contact us:

What to Include in Your Message

When contacting us about cookies, please include:

• Your name and contact information
• The specific cookie or issue you're asking about
• The browser and device you're using
• Any relevant screenshots or error messages
• Your preferred method of response

Response Time

We strive to respond to all cookie-related inquiries within:

• General questions: 2-3 business days
• Technical issues: 1-2 business days
• Privacy concerns: 1 business day
• Urgent matters: Same day when possible

12. More Information

For additional information about cookies, privacy, and your rights, we recommend these resources:

General Cookie Information

• All About Cookies: www.allaboutcookies.org
• Network Advertising Initiative: www.networkadvertising.org
• Digital Advertising Alliance: digitaladvertisingalliance.org

Browser Help Pages

• Google Chrome: Chrome Cookie Settings
• Mozilla Firefox: Firefox Cookie Guide
• Apple Safari: Safari Cookie Management
• Microsoft Edge: Edge Cookie Help

Privacy and Data Protection

• Electronic Frontier Foundation: EFF Privacy Resources
• Privacy Rights Clearinghouse: privacyrights.org
• Federal Trade Commission: FTC Privacy Guidelines

Related Costa Vida Policies

• Privacy Policy - How we collect, use, and protect your personal information
• Terms of Service - The legal agreement governing your use of our website
• Refund Policy - Our policies regarding returns and refunds